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Refund policy


Our Refund & Returns Policy forms part of and must be read in conjunction with, our Website Terms and Conditions. We reserve the right to change this Returns Policy at any time. It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate. Our Returns Policy does not affect your statutory rights. 

Damaged or Defective goods

We are committed to selling only first-quality products. To that end, we employ several quality checks before an item is shipped. We take care to pack your products carefully so that they won’t get damaged in transit.  If for whatever reason, they arrive damaged or faulty, we ask that you let us know within 7 days of receiving them in the mail.

We will arrange for the damaged or faulty product to be returned to us and you can let us know whether you would like us to either:

  • send a replacement to you; or
  • provide you with a refund.

Please see “How to Return Products” below for details on how to organise a return.

Items on Sale

All sales items or discounted items are final unless an item is proven to be damaged or faulty.

Change of Mind

Changed your mind? No problem. If for any reason you are not completely satisfied with your purchase, we will happily accept returns. You must notify us within 30 days of purchase. The item must be unused and in the original packaging which must be in the original condition. Upon receipt of returned items, you will be issued with either a refund or exchange.

Please note that we do not refund the postage fees for change-of-mind returns. 

Please see “How to Return Change of Mind Products” for details on how to return.

How to Return Products

To return a wrong, faulty or damaged product, please follow the simple steps below:

  1. To let us know the issue and that you would like to arrange a product return, contact us via our Returns & Exchanges page. (Please note: we may ask for photographs of the fault/product damage)
  2. We will advise the best address for you to send the products to. 
  3. Pack and seal the item/s in their original shipping package and post them back to us.
  4. We will organise a refund or replacement depending on the option you have selected.  Once received we will arrange your desired refund/exchange.

How to Return Change of Mind Products

To return a change of mind product, please follow the simple steps below:

  1. To let us know if you would like to arrange a product return, contact us via our Returns and Exchanges page. We will advise the best address for you to send the products to. 
  2. Pack and seal the item/s in their original shipping package and post them back to us.
  3. Provided that we receive the products in their unused and unopened condition we will arrange your desired refund/exchange

We recommend you return the product via Registered post and ask the carrier for proof of posting receipt. A Little Whimsy will not be responsible for parcels lost or damaged in transit if you choose not to return them by Registered post.

Will you refund my postage costs to return an item? 

We are more than happy to refund postage costs to return an item where the return is required due to our error for example:

  • If the item is damaged or faulty; or
  • If we sent you the wrong item.

We do not refund postage costs for change-of-mind returns. 

Digital Products

Once an order for digital products is completed, refunds or exchanges cannot be processed. We encourage you to thoroughly review the product description before making a purchase to ensure it aligns perfectly with your needs. Should you encounter any issues with your purchase, please reach out to us, and we will be happy to assist you.

Please be advised that any issues arising from printer settings are beyond our responsibility. For optimal print quality, we recommend seeking assistance from a professional printing shop if you encounter any difficulties.

We genuinely appreciate your support and understanding in this matter. Thank you for choosing us!