if you want to return or exchange your order, you must take reasonable care of them and they should be returned unused and in their original condition, within 7 days of receipt, from the original delivery address. we recommend that you ask the shipping carrier for proof of posting and insure the return shipment, as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them at our warehouse.
in case of dispute, we also recommend you retain proof of sending. without this, we cannot process an exchange if we do not receive the returned items. please contact us so we may provide you with a return address.
all returns must be received by our office within 15 days of receiving your order. please choose your shipping method accordingly. you are required to meet all costs incurred in returning the item to us.
for returns, we will be able to process your refund within 30 days of us receiving the returned product. refunds will be issued through the original method of payment. for exchanges, we will ship for you the desired product as per our shipping policy.
we are committed to selling only first-quality products. to that end, we employ several quality checks before an item is shipped.
if you have received a damaged or defective item, please contact us within seven (7) days of receiving the order to be eligible for a free exchange with a replacement item or full refund.
in the case of a refund, we will be able to issue your refund within 30 days of us receiving the damaged or defective product. refunds will be issued through the original method of payment.